RETURNS & REFUND POLICY

Last updated: July 19, 2022

Thank you for shopping at Made by Amber.

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with Made by Amber.

 

Your Order Cancellation Rights

You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for cancelling an order is 30 days from the date on which you received the goods or on which a third party you have appointed, who is not

the carrier, takes possession of the product delivered.

 In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

 email: hello@madebyamber.co.uk

 We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

 

Conditions for Returns 

In order for the goods to be eligible for a return, please make sure that:

  •   The Goods were purchased in the last 30 days
  •   The Goods are in the original packaging
  •   The Goods are in the same condition as they arrived in

The following Goods cannot be returned:

  •   The supply of Goods made to your specifications or clearly personalised.
  •   The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by

applicable law.

 

Returning Goods 

 

You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:

 Made by Amber

10 Footes Lane 

Frampton Cotterell 

Bristol 

BS36 2JQ

 

We cannot be held responsible for Goods damaged or lost in return shipment.

Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

 

Contact Us 

If you have any questions about our Returns and Refunds Policy, please contact us:

By email: hello@madebyamber.co.uk